Thought Leader Systems has been an official SAP partner for many years and offers you everything from a single source: whether it is consulting, the design and implementation of complex CRM projects, system integration, business support, the optimization of systems, or the training of your employees.
How to achieve success with SAP Sales Cloud
What is the SAP Sales Cloud or SAP CRM?
Basically, the SAP Sales Cloud, SAP CRM for short, pursues the goal of increasing company key figures such as turnover, margin, contribution margin, and customer orientation. At the same time, you can ensure quality, process reliability, and effectiveness in the execution of sales activities. On the one hand, SAP CRM supports your sales department in recording customer data and in all sales activities. On the other hand, the CRM system also helps to make sense of the collected data, to support the entire sales process, to automate repetitive tasks, and gain insights for sales.
SAP CRM - Management Approach and Software Solution
Are you thinking about introducing SAP CRM? However, when it comes to customer relationship management, the introduction of a CRM system is not the end of the story. SAP CRM merely provides your employees with support in their daily work and can provide suggestions for action for dealing with customers in the best possible way. Whether your employees think and act in a customer-oriented way, whether your processes are optimally geared to the customer, and whether customer orientation is also "lived" in your company - these questions are not answered by software.
It is important to be clear in advance about what you want to achieve with your customer relationship management. So before you start looking for a software solution, you should know your challenges and which areas the future CRM system should support. Because in general, the solution should always be adapted to your requirements and not the other way round! If you are at a loss, it is worthwhile to consult independent consultants such as Thought Leader Systems, who will help you to select the right CRM system for your needs.
We deliver expert advice on SAP Sales Cloud
Thought Leader Systems not only supports you in all matters relating to the SAP Sales Cloud. We also help with the digitalization of sales, marketing, and service. Together, we unlock your full market potential and continuously increase the success of your company. To achieve this, we help you with
- the development of your CRM vision and CRM strategy
- the creation of your specifications & a roadmap
- selecting the CRM system and software package that is right for you
- the implementation of the CRM system such as SAP CRM
- the combination with other tools (tech stack) to exploit the full potential of the CRM solution
- the definition of key performance indicators (KPIs)
- continuous alignment and optimization of existing customer management processes.
Together with us, exploit the full potential of SAP CRM and save valuable time and money for your company!
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Free Consultation
Do you have questions about SAP Marketing Cloud? Contact our SAP Marketing Cloud experts.
Request a free consultation now!SAP Sales Cloud - Implementation and Integration
Thought Leader Systems is an official SAP partner and has in-depth experience when it comes to implementing complex CRM projects. Our competent experts will help you select the right CRM system and the functionalities that are important to you, as well as implement the CRM software and integrate it into your existing IT landscape.
What SAP CRM offers
Identify Customer Needs
Analyze what your customers want and increase sales.
Opportunity- & Lead Management
Keep track of your sales opportunities at all times.
High Usability
The ease of use of SAP CRM increases user acceptance.
Evaluations & Analyses
Create even complex evaluations with just a few clicks.
Seamlessly Integrated Tools
Coordinated tools enable intelligent automation.
Target Group Campaigns
Provide your customers only with the information they really need.
Get the most out of your SAP CRM integration
SAP Sales Cloud is part of the SAP C/4HANA suite. This suite combines solutions for marketing, sales, service, and e-commerce. The applications are optimally coordinated with each other. The great advantage of SAP CRM is its proximity to the marketing solution SAP Marketing Cloud, to which the Sales Cloud can be connected relatively easily. But an ERP integration of the SAP Sales Cloud is also no problem and easy to set up.
Thought Leader Systems not only helps you to seamlessly connect different SAP components but also to create interfaces to other systems if required so that the SAP Sales Cloud can unfold its full potential. Many software applications can be easily linked to SAP CRM like
- ERP: By connecting to an ERP system, your company receives information on sales history, shipping orders, project orders, and other areas.
- Marketing automation: By linking SAP Sales Cloud to your marketing automation, you can build a holistic customer experience.
- E-commerce: Link all customer information and interactions across channels to get a 360-degree view of the customer.
SAP CRM – Training and Empowerment
Thought Leader Systems offers beginners and advanced SAP CRM users the opportunity to dive deeply and sustainably into the functionalities of the Sales Cloud. In our individually tailored training courses, participants learn not only how various technical features work, but also how the individual components are technically configured and how they can be used in practice. The training of our experts is always close to practice.Target group: SAP users; sales, marketing, and service managers; employees from the areas of marketing, sales, and service.
Advantages:
- Participants learn about the functions of SAP CRM
- Practical examples show the direct benefits of the individual features
- Participants can use the full potential of the SAP Sales Cloud
- Employees gain confidence in using the functions
- The training is always practical and results-oriented
- SAP Sales Cloud can be used much more effectively as a CRM system
Successful Customer Relationship Management with SAP Sales Cloud
To establish the SAP Sales Cloud in your company, Thought Leader Systems always adapts to your individual business model, your market conditions, your goals, and your target groups. We can help you with all your problems and challenges - whether it's setting up a CRM strategy, selecting a CRM system, implementing it, or developing your concept further. When it comes to Customer Relationship Management, you can rely on our holistic support. Among other things, we will help you:- develop a modern, efficient concept for customer communication
- bring your database up to scratch and thus exploit its full potential
- professionalize and automate your sales, marketing, and service strategy
- in segmenting your customers in order to address them in a personalized and individual way
- generate more leads and develop them into loyal customers
- to set up an efficient lead scoring and to better assess your contacts
- convince your employees of CRM and introduce them to CRM systems such as SAP CRM
Get a Free Consultation
Do you have questions about SAP Sales Cloud? Contact our SAP experts.
SAP CRM – Operations Support in Daily Business
The introduction of a CRM solution like SAP CRM is one milestone among many. Because every company is continuously confronted with the most diverse challenges. Help is provided by a flexible and reliable agency partner who adapts quickly and flexibly to your growing and changing tasks in sales, marketing, service, management, and communication. As a service agency, Thought Leader Systems supports you with your individual requirements. Our support is always based on your personal needs.
Your long-term agency partner
We want to bring your brand, your teams, and processes, your goals, and your wishes forward. We achieve this by working quickly and proactively, efficiently, and routinely.
Flexible support for your marketing and sales projects
We support your teams as an external partner to cushion seasonal peaks in annual business and to successfully manage newly added major or change projects.
Your professional partner on site
Thought Leader Systems works directly on-site if desired. In this way, we usually achieve an even higher joint impact, motivation, and performance.
SAP CRM Health-Check and Optimization
Extensions, staffing, process changes, and the constant influx of data can all affect the performance of SAP CRM. The SAP CRM Health Check from Thought Leader Systems provides you with a comprehensive efficiency check of your CRM system. We take a close look at whether the integration of the CRM system still offers upside potential or whether the connection of your other systems is working smoothly.
In doing so, we examine much more than the CRM system. We also talk to the key users from sales, marketing, and service: Do you use the tool and its potential? Where is there potential for improvement in handling? Which functionalities would perhaps still be advantageous? You benefit from our many years of SAP experience. We know what is possible.
The SAP CRM Health Check enables you to make immediate improvements in your performance and shows where hidden potential still lies dormant. In this way, a "roadmap" for a functional and efficient CRM system is created, which enables your company to reach new heights in customer management.
Would you like an overview of your performance and the optimization possibilities of your tools and processes? Contact our experts. We will be happy to help you.